Login problems

I need help logging into my account.

Why am I not receiving MyEChinese e-mails?

I received an error message when trying to log in to my account

I forgot my password

Edit Account

I want to eidt my account information

What happens to the information I give you?

I'd like to cancel my MyEChinese Weekly subscription

Technical Support

System Requirements

Firewalls and Internet Access

Video Player Plugins

Do I need to download or install software?

Can I login MyEChinese on more than one computer?

MyEChinese Courses

Does China Panorama offer all level Chinese courses?

What courses can I choose from?

Can I enroll in more than 1 course?

Why my Internet Browser can't display Chinese on MyEChinese.com?

Prices

Is MyEChinese free?

Where are your prices listed?

How can I pay for a course?

A course won’t load. What do I do?

Login problems

I need help logging into my account.

You will receive an e-mail to activate your account.

If you do not receive your activation email after several minutes, check your spam and junk mail folders in case it was filtered incorrectly. Resend your activation email here.

The email may be delayed a few minutes for some email providers.

If the link in your email does not work, try copying and pasting the entire URL into the address bar of your browser.

Your login name for MyEChinese.com is usually your e-mail address.

If you still cannot login, Contact MyEChinese.

Why am I not receiving MyEChinese e-mails?

If you did not receive a confirmation e-mail from MyEChinese within ten minutes of signing up, check your spam filter. Your e-mail program could have misidentified the confirmation as spam. If you still can't find it, resend your activation email here.

I received an error message when trying to log in to my account

If you received the error message "ERROR! Invalid user ID/Password.", try these steps to log in:

Verify that you spelled your e-mail address and password correctly.

Check your keyboard settings. Are your CapLock and NumLock keys disabled?

Try to clear your browser's cache and cookies in case the wrong email/password combination has been stored in the "Remember Me" cookie.

Allow cookies. To accept this cookie, change the privacy, or cookie, settings for your browser or network to accept all cookies.

I forgot my password

Go to the login page and follow the link "Forgot password? " to get help with your password.

A password reset email will be sent to your registered email address. Simply follow the one- time link in the email to log in and reset your password.

If you don't see it in your inbox within an hour, check your spam and junk mail folders in case the email was filtered. Make sure you don't have any email settings, firewall or anti-spam software that might prevent you from receiving the email. If necessary, resend the password reset email again.

Edit Account

I want to eidt my account information

Sign in to your account and click My Account tab in the top right of the page. Your account can be edited from the following tabs: Profile, Account, Settings and My Orders. From Profile, you can edit your Nickname, Industry, Chinese Level, Native language, nationality and interests. You can change your password in "Account". You can select your Time zone, subscribe or unsubscribe MyEChinese Weekly and choose to open courses in a new window in "Settings". You can view and pay your orders in "My Orders". Your email address will never be displayed on your public profile.

What happens to the information I give you?

Your information is safe with MyEChinese. You can read MyEChinese's privacy policy at the footer of the page.

I'd like to cancel my MyEChinese Weekly subscription

To cancel a free subscription to MyEChinese Weekly, sign in to your account and then click My Account. Under "Settings" you can uncheck the "Weekly email" to cancel subscription.

If you still need help, Contact MyEChinese.

Technical Support

System Requirements

MyEChinese is a platform for delivering online courses, interacting with teachers and other learners. This platform is also used by instructors to supplement their in-class courses. MyEChinese is capable of supporting teaching and learning, and group interaction. To take courses on MyEChinese, you'd better have access to a computer with a high speed, broadband or DSL internet connection. Dial-up connections are not recommended, due to the nature of downloading and viewing rich media. The following are the minimum technical requirements for studying on MyEChinese.

Supported Platforms:

Windows/ mac os/ linux with at least 512 MB of RAM

Supported Web Browsers:

IE 6.x and up/ Firefox/ Safari

Plug-ins:

Certain courses and areas of the site may require the plug-in Adobe Flash Player 10.x or up. If your version precedes or differs from those listed, you may be prompted to download a new version:

Firewalls and Internet Access

If you will be using a computer connected to a LAN (Local Area Network) at your workplace, check with your employer's network administrator to determine whether there is a firewall on the Internet connection. A firewall may limit your ability to submit the type of forms the SLN web site uses. If you are using a computer lab on campus or at a library, the network may have a firewall or a block on users sending information to an external web site. Similar problems have been reported by students using a campus dial-up connection. Check with the campus technical support staff to make sure you have the appropriate Internet access and will be able to submit forms to an external web site.

Video Player Plugins

All of our online courses include video clips of the course lectures. In order to open and view these video clips you will need the Adobe Flash Player plugin http://get.adobe.com/flashplayer/.

Do I need to download or install software?

No. You can log in and get started directly in your browser. You will need Adobe Flash player but over 98% of our visitors already have it (so you probably do, too). However, if your computer needs the Flash player, the site will automatically detect it and help you install it (it’s free).

Can I login MyEChinese on more than one computer?

Yes. Although MyEChinese is web-based, you can log into it on any computer with internet access. Just navigate to s.myechinese.com and you should be able to study. If you study on a public computer, don’t forget to log out!

MyEChinese Courses

Does China Panorama offer all level Chinese courses?

So far our China Panorama course series includes courses form Level 1 to Level 6: BreakthroughⅠ through ThresholdⅡ levels.

What courses can I choose from?

We offer a variety of courses depending what you're looking for. Check out our Course page. Our courses will guide you to improve Chinese language proficiency through listenind, speaking, reading, writing and exercises. Our Chinese language experts collaborated with educational technology experts to bring you fun, effective instruction that you can trust.

Can I enroll in more than 1 course?

You can enroll in as many courses as you like. After enrolling, you will be able to see the Learning tab on the top navigation bar. You can switch between your courses by clicking My Courses under Learning. All your enrolled courses will be listed there.

Why my Internet Browser can't display Chinese on MyEChinese.com?

MyEChinese.com is encoded in Unicode (utf-8). When viewed with the correct encoding and a suitable font, you should be able to see Chinese characters and English text in non-blocky truetype fonts. Additionally, in our Community, if someone posts Japanese, simplified Chinese, Traditional Chinese or anything else, you should be able to see the correct characters (provided you have the relevant fonts installed).

You should be able to view this site using any Windows OS from Win95 upwards. Windows 2000 or later is better as the whole operating system uses Unicode by default, which may save you some headaches.

On Firefox:

View > Character Encoding > Unicode (utf-8)

On IE:

View > Encoding > > Unicode (utf-8)

Prices

Is MyEChinese free?

MyEChinese Membership is completely free. Your membership includes lots of free features: 2 week free course trial, Chinese dictionary, word cards, pronunciation lab, messaging, access to MyEChinese Community, making friends, and more.
The free course trial includes Preview, Listening, reading, speaking, writing, Review and extension, of which the Preview is available at no cost.
Or you can get immediate access to the full version of a level for just 49.99USD here. And video and audio downloads of the course material are included so you can study offline.

Where are your prices listed?

All the courses and the prices listed on the Buy Courses page. Choose the level you want, then click on the Pay tab and complete your payment via Paypal, a safe online-payment tool.

How can I pay for a course?

Upon proceeding to the Shopping Cart, you can login to your PayPal account and make your payment via PayPal. Alternately, you can pay with Visa or MasterCard if you prefer by contacting us directly.